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Tough Top Awnings
Purchasing and Shipping Procedure

GENERAL

  • Prospective customer requests a “Quote”
  • Customer reviews Quote and refers any questions or issues back to Tough Top Awnings
  • Customer is also given ordering procedure
  • We maintain an open door policy in respect to communicating back and forth with our customers… our customer always has our contact information so he/she can always call or e-mail us anytime through the Purchasing Procedure
  • Customer completes the order
  • Tough Top Awnings ALWAYS acknowledges receipt of our orders. If the customer has ordered (or thinks he/she has ordered) and does not hear from us, something is wrong and customer needs to notify us

SHIPPING PROCEDURE

  • We offer FREE shipping on all slideouts awnings in the lower 48 only. We do NOT offer free shipping on patio awnings at this time.
  • Orders ship within 5 business days of payment (Keep in mind we custom manufacture all orders)
  • If customer has any “time constraints” they are instructed to contact us so we can work with them
  • We ship UPS. Once a shipment is entered into the UPS system, UPS will e-mail customer with their shipping and tracking information

WARRANTY AND REFUND POLICY

  • 5 year No Questions asked against manufacturer defects! Rips and tears that cause deformities in the fabric are clear examples of abuse and will not be treated as a warranty item.
Refunds:
  • If we make an error we fix it.
  • If you make an error we will work with you to reconcile the issue

CANCELLATION POLICY

  • An order can always be cancelled prior to its actual production.

PRIVACY POLICY

  • All communications between Tough Top Awnings and any prospective customer is private and is not shared with anyone…period!

 

 

 

For questions call Tyler at: 360.980.0537 email: christie@toughtopawnings.com
HOURS OF OPERATION: M-F 8-5 Pacific Standard Time


 

 

 

Tough Top Awnings Purchasing and Shipping Procedure
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