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Our Awnings:  15oz Heavy Duty for Slide Toppers      18oz Coated for Slide Toppers  
Main Pull Down Patio Awning
     Window Awnings      Carefree Omega      Over the Door Awnings      Awning Accessories

 

 

Tough Top Awnings
Purchasing and Shipping Procedure

GENERAL

  • Prospective customer requests a “Quote”
  • Customer reviews Quote and refers any questions or issues back to Tough Top Awnings
  • Customer is also given ordering procedure
  • We maintain an open door policy in respect to communicating back and forth with our customers… our customer always has our contact information so he/she can always call or e-mail us anytime through the Purchasing Procedure
  • Customer completes the order
  • Tough Top Awnings ALWAYS acknowledges receipt of our orders. If the customer has ordered (or thinks he/she has ordered) and does not hear from us, something is wrong and customer needs to notify us

SHIPPING PROCEDURE

  • We offer FREE shipping on all slideouts awnings in the lower 48 only. We do NOT offer free shipping on patio awnings at this time.
  • Orders ship within 5 business days of payment (Keep in mind we custom manufacture all orders)
  • If customer has any “time constraints” they are instructed to contact us so we can work with them
  • We ship UPS. Once a shipment is entered into the UPS system, UPS will e-mail customer with their shipping and tracking information

WARRANTY AND REFUND POLICY

  • We warranty our awnings for 5 years NO QUESTIONS ASKED from the date of purchase (compare this to A&E and Carefree’s 1 year warranty) against rot, excessive deter-Ioration, mildew, and loss of strength or color, and manufacturing defects. Photos of awning required.
Refunds:
  • If we make an error we fix it.
  • If you make an error we will work with you to reconcile the issue

CANCELLATION POLICY

  • An order can always be cancelled prior to its actual production.

PRIVACY POLICY

  • All communications between Tough Top Awnings and any prospective customer is private and is not shared with anyone…period!

 

 

 

For questions call Tyler at: 360.980.0537 email: tyler@toughtopawnings.com
HOURS OF OPERATION: M-F 8-5 Pacific Standard Time


 

 

 

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